Pick the route that fits.
Each one goes to the right team or the right resource — usually faster than a general support note.
Most answers live in one of these.
A lot of common questions are already covered in our help resources. Starting here usually gets you an answer faster than a support note.
Tell us what you’re working on.
A real person on our team reads every message. We try to route you to the right place — but the more context you share, the better we can help.
- Pick the topic that fits best — it gets to the right team faster.
- Skip sensitive payment info or health details in the form.
- If something is urgent or unsafe, see the Safety section below.
Or email us directly.
Going to the right address helps your note land with the right team. Response times vary by topic and volume.
What to include in your message.
A few specifics help us help you faster. Share what you can, skip what you can’t.
- Account email or phone number
- Device type and OS version
- Screenshots, if relevant
- Date and time of the issue
- Event or game details if applicable
- A short, clear description of what happened
Safety comes first.
If you feel in immediate danger or are dealing with an urgent real-world emergency, contact local emergency services first. We aren’t a substitute for emergency response.
For user behavior or platform-related safety concerns, use the in-app reporting features where available, or email the safety team at contact@thumpapp.com. We review reports and take action where we determine it’s appropriate.
We’re building thump! to make playing sports easier, safer, and more social.
Whether you need support or want to work together, we’ll point you in the right direction.